GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.
This policy (together with any ancillary documents referred to in it) sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed. Please read the following carefully to understand how I will treat and regard your personal data.

Therapist’s Name/Identity:
The member of National Institute of Medical Herbalists (NIMHy
The International Federation of Professional Aromatherapists (IFPA)
The Association of Reflexologists (AoR).

Therapist’s Contact Details:
Telephone No:07946 651742
Email address:

Address: Practice addresses:

The Sunflower Centre
81 Tressillian Road, Hilly Fields, Brockley London SE4 1XZ

Data Controller Contact Details:
As above

The Purpose of processing Client Data
In order to give professional Herbal Medicine, Aromatherapy, Reflexology and All other Massage therapy treatments I provide, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing Herbal Medicine, Aromatherapy, Reflexology and All other Massage therapy treatments I provide and associated recommendations concerning aspects of health and wellbeing which I will offer to you.
I take basic contact details and information via my website to allow me to contact you and handle bookings.

Lawful Basis for holding and using Client Information
As a full member of the National Institute of Medical Herbalists, the International federation of Aromatherapist the Association of Reflexologists, I abide by the each professional body’s Code of Practice and Ethics.The lawful basis under which I hold and use your information is

  1. my legitimate interests requirement to retain the information in order to provide you with the best possible treatment options and advice

  2.  my requirement to hold your information for the following legal reasons 

  • 'claims occurring’ insurance

  •  law regarding children’s records

 3.  your consent


As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the each professional body’s Confidentiality as defined in the each professional body’s Code of Practice and Ethics.
For more information see GDPRspecial topics lawful basis

What information I hold and what I do with it
In order to give professional Herbal Medicine, Aromatherapy, Reflexology and All other Massage therapy treatments I provide, I will need to ask for and keep information about your health. I will only use this for informing Herbal Medicine, Aromatherapy, Reflexology and All other Massage therapy treatments I provide and any advice I give as a result of your treatment.

The information to be held is:

  • Your contact details

  • Medical history and other health-related information (which I will take from you at first consultation)

  • Treatment details and related notes (which I will take after each consultation)


I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

The information to be shared would be:
How Long I Retain Your Information for
I have a legal obligation to retain your medical records for 8 years after your most recent appointment or specific constraints periods. But after this period you can ask me to delete your records if you wish.

  1.  ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)

  2.  law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

  3.  CNHC requirements to retain information for 8 years

  4.  therapist to specify any other constraint regarding retaining client information)

Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you give me in relation to:

• Appointment times

• All my provided therapy information or information related to your health

• Special offers and promotions (you may unsubscribe from this at any time)

Your Rights
GDPR gives you the following rights:

• The right to be informed:
To know how your information will be held and used (this notice).
• The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
• The right to restrict processing of personal data:. You have the right to request limits on how your therapist uses your personal information
• The right to data portability:
under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
• The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at:

Please note:
• if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
• Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
• Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.
Please note: There will be the separate consent form that you will have to read and sign before treatment.

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Sunflower Center

81 Tressillian Road, Hilly Fields Brockley
London SE4 1XZ

020 8694 2714 

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